Pass-or-Extend Guarantee

Claim your free extension

We're sorry the exam didn't go your way this time — and we're keeping our promise. Tell us about your attempt below, and we'll take it from there.

One more step after this form: after you submit, you'll receive an email from us. Reply to that email and attach your official result notice (from the CNO or BCCNM) showing your exam attempt. We can't attach files to this form, and a claim can't be approved without the result notice — it's the only proof we ask for.

Full name Purchase email (the email you bought your plan with) Plan you bought Exam date (the day you sat the REx-PN) Regulator Date you received your result

Claims are reviewed by a real person. Not sure if you qualify? Read the guarantee terms — everything is spelled out there.

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Claim received — thank you.

Watch your inbox: we'll email you shortly, and you can reply to that email with your official result notice attached. Once we've confirmed it, your free extension will be issued on the same email, for the same length as the plan you bought. We're rooting for you on the next attempt.